WinBuzz FAQ — Your Questions, Answered

KYC (Know Your Customer) is WinBuzz's identity verification process. It keeps your account secure and must be completed before your first withdrawal.

Required Documents:

• National ID Card (NID) — clear photos of both the front and back
• Selfie — holding your NID (both your face and the card must be clearly visible)
• Passport or driving licence (accepted as an alternative)

How to deposit:

1. Log in → Profile Settings → go to "Identity Verification"
2. Upload your photos (JPG/PNG, max 5 MB each)
3. Verification is completed within 12 to 24 hours of submission
4. You will be notified by SMS and email once approved.

Deposit limits on WinBuzz vary by payment method. Here are the details:

WinBuzz charges no fees on deposits. However, your mobile banking service may apply its own transfer charges. To claim the 100% welcome bonus on your first deposit, make sure to deposit a minimum of ৳300.

WinBuzz goes beyond cricket — you can bet on football, tennis, basketball, volleyball, eSports, and 20+ other sports.

How to bet on football:

1. Log in and from the menu Sports EventsGo to
2. Select the "Football" category from the left panel
3. Choose your preferred league or tournament — Premier League, La Liga, World Cup, and more.
4. Click on a match to explore available markets — match winner, total goals, handicap, and more
5. Select your preferred odds to add them to the betslip, then enter your stake and confirm the bet.

Popular Markets: 1X2, Both Teams to Score (BTTS), Correct Score, Half-Time Result. You can also bet on live matches — odds update in real time, second by second.

Yes, WinBuzz supports Accumulator or multi-bets. This lets you combine selections from multiple matches into a single bet — if all selections win, the odds are multiplied together for a much bigger return.

Steps to build an Accumulator:

1. Select your preferred odds from the first match in the Sports menu and add them to your betslip
2. Add more selections from other matches or events in the same way (up to 20 selections)
3. The "Accumulator" option in the betslip automatically calculates and displays the combined odds for all your selections.
4. Enter your stake and see your potential winnings instantly.
5. Click "Confirm Bet" and you're done.

Forgotten your password? Getting back into WinBuzz is simple. You have two ways to resolve it:

Method 1 — Log in directly with OTP:

1. On the login page Go to the page and select the "With OTP" tab.
2. Enter your registered mobile number
3. A 6-digit OTP will be sent — enter it within 60 seconds.
4. Once logged in, go to Profile Settings to set a new password.

Method 2 — Password Reset:

1. Click the "Forgot Password?" link on the login page.
2. Enter your mobile number → receive OTP
3. Once you verify the OTP, you'll be prompted to set a new password

If your mobile number has changed Help Centerto get in touch.

Yes, WinBuzz offers a Self-Exclusion option as part of its responsible gaming features, allowing you to temporarily suspend your account.

How to take a temporary break:

1. Log in → Profile Settings → "Responsible Gaming" option
2. Select "Self-Exclusion" and choose a time period: 1 day, 7 days, 1 month, 3 months, or 6 months.
3. Once confirmed, your account will be deactivated for the selected period
4. No bets or deposits can be placed during this period

To close your account permanently:

Help CenterRequest via live chat. Your account will be permanently closed within 24 hours. Please withdraw your balance before the permanent closure takes effect.

WinBuzz offers multiple ways to follow live scores and get real-time match updates.

How to view live scores:

• Match Odds Go to the page to see live scores and odds for all ongoing matches in one place.
• Click on any live match to view detailed stats — ball-by-ball, goals, cards, and more
• Sports EventsTurn on the "Live" filter to show only matches currently in progress.

Update Types: Ball-by-ball scores for cricket, and goal, card, and corner notifications for football. The page refreshes automatically whenever odds change.